1. You can request Return and Refund Service:
a.Within 15 calendar days of delivery if the product has no manufacturing defect, and is still in new or like-new condition.
b.Within 15 calendar days of delivery if the product has a manufacturing defect.
2.Return and Refund Service will not be provided where:
a. The refund was requested beyond 15 calendars days of delivery
b. Within 15 calendar days of delivery if the product has sustained substantial damage in transit
c. Legal proof-of-purchase or receipts are not provided, or are reasonably believed to have been forged or tampered
d. Any product fault or damage has been caused by unauthorized use or modification of the product, including exposure to moisture, entry of foreign bodies (water, oil, sand, etc.), or improper installation or operation
e. Damage was caused to the product by external factors out of our control, including fire, flood, high winds and lightning strike
f. Respective product has not been sent back to 15 calendar days after refund or after replacement confirmation from ZHIYUN.
g. Product is found to have no manufacturing defects after appropriate tests are conducted by ZHIYUN Technical Support